A HIDDEN STREET RESOURCE · AUSTRALIA
Unlist Me.
Fewer sales calls.
Less marketing. Less junk mail.
A few practical ways to take your details off the lists you don’t want to be on.
Put your number
on the right list.
The Do Not Call Register is free. You can register your personal mobile or home phone online.
Register my numberYou’ll go directly to the Australian Government’s register.
- 01
Add your number.
Use the official form and complete its confirmation steps. Or call 1300 792 958.
- 02
Allow 30 days.
Telemarketers have time to update their calling lists. Registration reduces sales calls; it doesn’t block them.
- 03
Know who can still call.
After 30 days, telemarketers generally need your consent or a legal exemption to call.
WHEN THE CALLS KEEP COMING
It can be more
than a nuisance.
Once the 30 days are up, an unsolicited sales call to your registered number is generally illegal if there’s no consent or exemption.
Some charities, political organisations and educational institutions have exemptions. Genuine research calls are also allowed. You can withdraw consent you previously gave a business.
What to say, and what to keep
“I withdraw my consent to receive marketing calls from your business. Please stop calling me.”
Keep the date, time, number displayed, business name and a note of what was said. If you suspect a scam, hang up and don’t share personal information. The register cannot prevent scammers from calling.
Ask to be
taken off the list.
The phone register doesn’t cover email, text messages or every place your details are held. Those need a separate request.
Verified the sender?
Once you’ve independently verified the business and the message, use its unsubscribe link or SMS opt-out. Businesses must generally stop marketing messages within 5 business days.
ACMA: deal with or report spamDoes this erase my details from every database?
No. There’s no single register that removes you everywhere, and opting out of marketing doesn’t guarantee deletion of all records. An organisation may need to retain information for legal or operational reasons, or to ensure it doesn’t market to you again.
Where the Australian Privacy Principles apply, you can ask an organisation to stop using or sharing your information for direct marketing and ask where it got your details. The source-information requirement has exceptions, and not every organisation is covered. Email, SMS and phone marketing also have their own rules.
Source: Office of the Australian Information CommissionerMake it clear
at the mailbox.
If your home is floated on Hidden Street, or you’re part of the Hidden Street family, you can request a no junk mail sticker.
Request a sticker by text Or message @hiddenstreet.au
A sign has a job to do.
Place it where someone delivering mail can easily see it. It asks for no unaddressed advertising; it doesn’t stop mail addressed to you by name.
Download the sticker artwork (PDF)In Queensland, delivering unsolicited commercial advertising despite a clear no junk mail sign can be unlawful. Real estate flyers count too. Exceptions include certain newspapers and non-commercial material, such as political notices. Other states and territories have different rules.
Queensland rules and complaint steps